Who will deliver my order?
Fancy Academy Shipping System: Fancy Academy are happy to have contracted some of the best couriers to deliver your products – We utilise companies such as Royal mail, DPD, TNT or Hermes.
Our standard mainland UK delivery is operated by Royal Mail. Your order will be delivered within 3-5 days including Saturday deliveries. The standard delivery charge is £2.99. If you miss your delivery Royal mail will hold your item at their local depot for up to 18 days, you may collect your item from the depot or schedule a free re-delivery. If you are unable to collect or receive your parcel within this time frame the order will be returned to Fancy
Academy HQ, if these needs to be re-sent the standard shipping fees will be applied.
We are currently working hard to provide a reliable Next Day delivery option but currently only the standard delivery option is available, the site will be updated in due course to include this.
All orders placed before 12:00 GMT Monday to Friday will be dispatched that same day. Orders placed Saturday will be dispatched Saturday AM. We do not dispatch on Sundays or bank holidays.
Fancy Academy Limited are required by law to charge VAT on all shipping rates.
Fancy Academy Limited opening times:
Website – Year round.
Office and warehouse – Monday to Friday 9:00 to 5:00, Saturday 9:00 to 12:00.
The office is Closed on Sundays, the phones will be un-attended and no orders will be
Please ensure that someone will be available at the specified delivery address to sign for the order, as all orders are sent recorded delivery and require a signature. In the unfortunate event your order does not arrive within the specified date range please do not hesitate to contact Fancy Academy Limited for further information.
Customs, taxes and other fees.
Custom charges, import taxes and other relevant fees may be applied to International orders.
These charges are not the responsibility of Fancy Academy. The customer is liable to pay
these fees in full. It is your responsibility as the customer to check the possible charges and
arrange payment for any of these charges prior to receiving the goods.
RETURNS AND CANCELLATIONS
In the unfortunate event where an order has been damaged in transit, is faulty or items are missing, please do not hesitate to contact us within 14 days to rectify the issue. We will be happy to send a replacement item(s) or refund item(s), in the case of faulty items it is policy we have the item
returned before issuing this refund. Fancy Academy reserve the right to assess and test the item upon return and with hold the refund until the item is proven to be faulty. In the case the item is proven to be faulty, a replacement item will be sent out free of charge inclusive of P&P and the return P&P costs refunded. Please note that this product quality check process can take up to 10 working days. If your item is returned back to Fancy Academy HQ (as outlined in our shipping policy) your payment will be refunded and deducted will be the post and packaging cost and a re-stock fee of £5.00 will be incurred.
Cancellation of Orders
As outlined in our Shipping policy, Fancy Academy aim to dispatch your order on the same working day if the order is placed before 12:00 GMT. This is with exception to our busiest times I.E. Christmas period where this process may take a little longer than usual, but please be patient with us. Once
your order is placed, it will be transmitted to our packing team immediately thus you cannot cancel or make any changes to your order.
All our products are exchange only, if you change your mind items can be returned providing, they are completely unused, unopened and in the same condition they left Fancy Academy HQ. You have 14 days to return your order as per the EU Distance Selling Directive. No refund or exchange will be
accepted for any items that do not meet these criteria.
When returning items it is essential you contact us by phone or email to state which items you wish to return. You must then post the items back to Fancy Academy HQ, the return cost will be covered by yourself, Fancy Academy recommend you post these as a recorded delivery to ensure we can
keep track of the item!
Included with your return please enclose your details and the reason for return. Within 5 working days of receipt of return the exchange items will be dispatched.
For details on missed deliveries please see Fancy Academy’s shipping policy.
These conditions do not affect your statutory rights
Fancy Academy Limited
97 Manvers road